Privacy Policy
This Privacy Policy governs how Rake ("we", "our", or "us") collects, uses, and shares your personal information when you use our video calling platform. By using our services, you agree to the terms of this Privacy Policy.
Information We Collect
Account Information — When you create an account with us, we collect your name, email address, and birth date to verify that you are 18 years of age or older.
Usage Information — We collect information about how you use our services, including the time, duration, and frequency of your video calls.
Content Information — Users have the option to record video and audio data during video calls. By using the platform, you acknowledge and consent to other users potentially recording your interactions. These recordings may be stored and processed by us.
How We Use Your Information
Providing Services — We use your information to provide our services, facilitate communication, and improve the user experience.
Improving Our Services — We use your information to understand and analyze usage trends and preferences, to improve our services, and to develop new products and features.
Machine Learning — We use machine learning algorithms to analyze the content shared on our platform to prevent the sharing of inappropriate material. This helps us maintain a safe and respectful environment for all users.
How We Share Your Information
As Required by Law — We may disclose your information if required by law, in response to a court order, or in a good faith belief that disclosure is necessary to comply with the law.
Consent — We may share your information with your consent or at your direction, such as when you share content or allow other users to record your interactions during video calls.
Children's Privacy
Age Limit — Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under the age of 18. If we learn that we have collected personal information from a child under the age of 18, we will take steps to delete that information as quickly as possible.
Data Security
We take reasonable measures to protect your information from unauthorized access, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your information.
Account Security and Deletion Policy: Your Privacy, Our Priority
At Rakechat, safeguarding your personal information is our utmost priority. We understand that account security and data privacy are crucial aspects of your experience with us. We are committed to maintaining the highest standards to ensure that your information remains protected. As part of our dedication to transparency, we'd like to inform you about our account deletion policy.
Account Deletion
If at any point you decide to delete your account on RakeChat, we want to assure you that the process is straightforward. Simply follow these steps within your profile settings, and click the "Delete Account" button. Once you confirm your decision, your request will be initiated immediately.
Retention Period
While your deletion request takes effect immediately, we retain your account data for a standard period of 30 days. This retention period serves as a safety net, allowing you to reconsider your decision if you have a change of heart.
After the 30-day retention period, all traces of your account and associated data will be permanently and irreversibly deleted from our systems. This includes personal information, usage history, subscription and any other data associated with your account.
During the retention period, rest assured that your account remains secure. No one will be able to access or use your account during this time, and we employ robust security measures to protect your information.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at contact@rakechat.com.